Information

A doctor needs to understand human anatomy as well as physiology to be able to detect and treat diseases. Similarly a knowledge management practitioner needs to understand how information is put into context and the nature of information flows in an organization. This helps such a person develop a framework that enables him or her to map knowledge flows.

Developing such a framework that includes knowledge rather than information helps identify what knowledge is available and what knowledge is missing so that gaps in knowledge flows are better identified. The process of identifying the gaps in knowledge flows is called information modelling.

 Knowledge Mapping

Information Modelling

Through a process of information modelling, it becomes possible to identify what knowledge is available and what knowledge is required to either improve a process, solve a recurring problem or seek better marketing opportunities

Sharma Management International has the required expertise to develop suitable knowledge maps as well as undertake information modelling to enable your company manage its knowledge assets better. For us to understand how to help you better, please provide basic information by clicking here

2026 Update: While the core knowledge management principles in this article remain relevant, digital transformation and new technologies have evolved the industry standard. To learn modern strategies and get certified, view our fully updated Certified Knowledge Management Course in Malaysia for the latest class schedules and HRD Corp claimable options.

Knowledge broadly refers to what is known. On a personal level, it refers to a fluid mix of framed experiences, values, contextual information, and intuition that a person has. This knowledge provides an environment for evaluating and incorporating new experiences and information. Previously acquired knowledge is the basis for learning. Learning, in turn, leads to the acquisition of more knowledge.

2026 Update: While the core knowledge management principles in this article remain relevant, digital transformation and new technologies have evolved the industry standard. To learn modern strategies and get certified, view our fully updated Certified Knowledge Management Course in Malaysia for the latest class schedules and HRD Corp claimable options.

To manage means to be in control. We need to be in control of these aspects in order for us to achieve our desired outcome. Most existing literature in management tend to dwell on how to manage these aspects on a daily basis. Articles and books on management today predominantly provide “to do” lists to guide behavior.