Dealing with Difficult Stakeholder Training Course
Provide participants with a better comprehension of why some stakeholders are by nature difficult and what makes other stakeholders become difficult to deal with
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2-DAY WORKSHOP
DEALING WITH DIFFICULT STAKEHOLDERS COURSE
Dealing with difficult stakeholders is difficult!! It requires patience, commitment to maintain a working relationship and most importantly skills of dealing with difficult people. Very often, it is the skills of dealing with difficult stakeholders that is lacking. Consequently, people faced with such situations prefer to either walk away or they themselves become difficult and this only makes matters worse. Until and unless concrete attempts are made to build the necessary skills to deal with difficult stakeholders, dealing with such people will remain a nightmarish experience.
This training program seeks to provide participants with a better comprehension of why some stakeholders are by nature difficult and what makes other stakeholders become difficult to deal with. The stakeholders will include the project sponsor, project team members, external clients and contractors as well as special interest groups.
Dealing with difficult stakeholders Training Course usually be conducted in Kuala Lumpur, Malaysia
Terminal Objective
Participants will be able to manage expectations of difficult stakeholders and deal with their requirements effectively and efficiently
Key course outcomes
- Identify and categorize stakeholders in general;
- Recognize situations where difficult stakeholders may emerge;
- Develop a higher level of emotional intelligence;
- Identify personal motivations and hidden agendas of difficult stakeholders;
- Positively engage with difficult stakeholders;
- Manage changing expectations of difficult stakeholders.
FEATURED CLIENTS
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DEALING WITH DIFFICULT STAKEHOLDER COURSE SYLLABUS & OUTLINE
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Time |
Activity |
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9.00 |
Introduction and Overview |
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9.05 |
Pre Test |
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9.15 |
Stakeholder Management in general |
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9.45 |
Definition of stakeholders and stakeholder management |
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10.30 |
TEA BREAK |
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10.45 |
Group based exercise in stakeholder identification |
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11.00 |
Facilitator feedback on stakeholder identification |
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11.15 |
Stages in stakeholder mapping
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13.00 |
LUNCH |
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14.00 |
Group based exercise on stakeholder mapping |
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14.45 |
Facilitator feedback on stakeholder mapping exercise |
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15.00 |
Stakeholder Engagement |
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15.30 |
TEA BREAK |
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15.45 |
Practice session on stakeholder identification and mapping for the case study** developed for the client |
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16.45 |
Facilitator feedback on practice session based on case study |
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17.15 |
Overview of stakeholder management process |
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17.30 |
Question and answer and wrap up for day 1 |
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**The case study used for practice session will be developed by Sharma Management International in association with the client, in order for the case discussed to be relevant to the participants.
FAQ & FURTHER INFORMATION
The 70:20:10 Model for Learning and Development has been found to be most effective within the training profession to describe the optimal sources of learning aimed at developing work based competencies. It holds that individuals obtain 70 percent of their knowledge from job-related experiences, 20 percent from interactions with others, and 10 percent from formal educational events.
Based on this model, we propose that the Dealing with Difficult Stakeholder course be structured along similar lines. It is proposed that it is undertaken in stages. These stages will include awareness stage, appreciation stage and application stage.
