Certified Knowledge Manager (CKM®) Training Course

The CKM® is the Flagship Certification from the Knowledge Management Institute, USA. Whether public or private sector, large or small – the CKM® is the International Standard for all KM Professionals.

Knowledge Management Institute (KMI) HRDF SBL-Khas claimable Sharma Management International Sdn Bhd

23 - 25 MARCH 2021


Public Workshops
CKM Workshops in Kuala Lumpur, Malaysia led by a team of accredited instructors & Knowledge Management experts.

  • 5-day instructor-led workshops
  • Lifelong e-learning platform
  • Interact with our CKM students & alumni
Corporate Group Training
Customized group training sessions for enterprises and workgroups, designed to suit your specific organizational context and needs.

  • Cost-effective and increased flexibility
  • Highly customized training solutions
  • Available on-site or off-site
e-Certified Knowledge Manager
KMI's online version of the CKM programme to suit busy schedules - with the same designation as the Certified Knowledge Manager (CKM).

  • Full CKM content & syllabus
  • 20 hours of in-class CKM video
  • 4 Themes / 44 modules


The Certified Knowledge Manager (CKM®) is the Flagship Certification course from the Knowledge Management Institute (KMI), delivered in up to 15 countries annually with many thousands Certified since 2001.

The CKM is ideal for anyone tasked to lead or improve a Knowledge Management initiative. Whether public or private sector, large or small – the CKM is the leading international standard for all Knowledge Management professionals and the top choice for anyone interested in gaining a solid grasp of common KM principles at an advanced level with actual "hands-on" experience performing KM.

There are no prerequisites, and no technical background is required.

This Certified Knowledge Manager (CKM) Training Course usually be conducted in Kuala Lumpur, Malaysia

Knowledge Management Institute, USA CKM Official KMI Certification CKM claimable under HRDF SBL-Khas Scheme

Who should attend?

  • Senior Managers & Executives
  • Knowledge Managers
  • Content Managers & Librarians 
  • HR & Talent Managers
  • IT Professionals & Intranet / Database Managers
  • Organisational Development Professionals & Consultants
  • Project Managers
  • Quality Managers

Key course outcomes

  • Develop a Knowledge Management Vision
  • Assess level of Knowledge Management Maturity
  • Undertake 'No-Budget' & 'Quick-Win' KM Initiatives
  • Identify & Assess Knowledge Assets
  • Create Knowledge Management Plan
  • Perform a Knowledge Audit
  • Design your KM Methodology & Strategy
  • Transform Your Organisation!
Regardless of your organisation's size, structure, or purpose, the CKM course provides you with the knowledge and skills you need to lead successful, real-world KM initiatives. This program has proven to be exceptionally useful for senior managers or anyone responsible for or seeking to implement Knowledge Management at their workplace.

Our past CKM Graduates range from beginners to seasoned KM experts. Whether you are new or advanced, anyone can start!


23 - 25 March 2021 (Online)

Online KnowledgeHub™ e-learning modules & self-study begins 23 February 2021


Download Course Brochure

Further information, including discounts & pricing


BFM Podcast Knowledge Management, Dr Rumesh Kumar, Sharma Management International


Agro Bank FONERWA HRDF Seagate Institut Sukan Negara JKR MIDA MQA Universiti Malaya


Day 1: Implementing of Grass-roots KM (KM Essentials)
  • Introduction to the Knowledge Age and the Knowledge Age Imperative
  • KM Fundamentals and 25 Knowledge Attributes
  • Knowledge Modes and the SECI Model
  • Knowledge Processes (Acquire, Produce, and Integrate)
  • Latest Techniques and Best Practices for KM Start-Up
  • Advanced KM Methodology
  • Homework: Define your "No Budget KM"


Perform KM using proven tips & tools anyone can use
Build collaborative environments; better communication, spark innovation
Transform your organisation into a rapid learning environment
Develop innovative ways to motivate your staff with quick wins
Create the KM Vision for your company, including a solid strategy to get there
Initiate successful Communities of Practice with your peers
Discover usable, real-world KM principles and keys to success


What is Knowledge Management?

I have been approached many times to explain the concept of “Knowledge Management” in the course of my work as a trainer and consultant. As a trainer, I am inclined to just define it as indicated in the literature but in all honesty, I do not believe that knowledge, which is a fluid mix of experience, insights, values, beliefs and contextualized information, can be managed. Hence the term knowledge management is a misnomer, to begin with.

In reality, at a very practical level, “knowledge management” is really an attempt to acquire, organize and apply cumulative knowledge, either individually, as a team or an organization as a whole to achieve the desired purpose. Once that purpose is achieved, more knowledge is acquired, organized and applied to achieve a higher purpose. Diagrammatically, this may be shown as indicated below

For example, a start-up company may set a goal of producing one thousand products per month initially as its purpose. It acquires and organizes knowledge on how to produce these products and applies this knowledge in terms of achieving the target set. Once that purpose is achieved, it sets a new purpose of increasing the sales of products produced and hence acquires and organizes knowledge around how to apply knowledge acquired on customer requirements to meet the sales target.

Almost all companies do this all the time. They may not call it “knowledge management” but they are managing their knowledge base as this a fundamental requirement to remain and excel in business. So why all the fuss now about “knowledge management?”

The reason is the level of knowledge management maturity that exists does not match the degree of increasing volatility, uncertainty, complexity and ambiguity that has been encroaching into the business environment. With the explosive technological breakthroughs aided by extremely high connectivity and unbelievable availability of information, we live in a different world. A world that thrives on chaos and uncertainty, rewards increasing complexity and encourages ambiguity.

There are three levels of maturity of knowledge management. The first level is called theoretical knowledge management, the second is called practical knowledge management and the third is purposeful knowledge management. Organizations have to develop an increasing level of knowledge management maturity in order to survive in an increasingly complex and uncertain business environment.

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