Certified Knowledge Manager (CKM^®) Training Course

I have been approached many times to explain the concept of “Knowledge Management” in the course of my work as a trainer and consultant. As a trainer, I am inclined to just define it as indicated in the literature but in all honesty, I do not believe that knowledge, which is a fluid mix of experience, insights, values, beliefs and contextualized information, can be managed. Hence the term knowledge management is a misnomer, to begin with.

In reality, at a very practical level, “knowledge management” is really an attempt to acquire, organize and apply cumulative knowledge, either individually, as a team or an organization as a whole to achieve the desired purpose. Once that purpose is achieved, more knowledge is acquired, organized and applied to achieve a higher purpose. Diagrammatically, this may be shown as indicated below

 
For example, a start-up company may set a goal of producing one thousand products per month initially as its purpose. It acquires and organizes knowledge on how to produce these products and applies this knowledge in terms of achieving the target set. Once that purpose is achieved, it sets a new purpose of increasing the sales of products produced and hence acquires and organizes knowledge around how to apply knowledge acquired on customer requirements to meet the sales target.

Almost all companies do this all the time. They may not call it “knowledge management” but they are managing their knowledge base as this a fundamental requirement to remain and excel in business. So why all the fuss now about “knowledge management?”

The reason is the level of knowledge management maturity that exists does not match the degree of increasing volatility, uncertainty, complexity and ambiguity that has been encroaching into the business environment. With the explosive technological breakthroughs aided by extremely high connectivity and unbelievable availability of information, we live in a different world. A world that thrives on chaos and uncertainty, rewards increasing complexity and encourages ambiguity.

There are three levels of maturity of knowledge management. The first level is called theoretical knowledge management, the second is called practical knowledge management and the third is purposeful knowledge management. Organizations have to develop an increasing level of knowledge management maturity in order to survive in an increasingly complex and uncertain business environment.

Hanifah binti Abdullah

Acquisition and Production of Critical Knowledge within the Electrical Engineering Department in JKR

Ir. Wan Abdul Rahman bin Wan Hassan

Improving Best Practices of Traffic Management at Work Zones through the Development of New Specifications and Guidelines

Ir. Fithry bin Mohd Amir

Adoption of Knowledge Management based on KM Principles and Techniques to Reduce Completion Time of Projects in JKR

Aida Nuraini binti Abd Jalil

Improving Accrual Accounting System through Enhancement of Mobile Asset Data Integrity

Nur Amalina binti Mat

Improving Effectiveness of Training Delivery in Centre of Excellence for Engineering and Technology (CREaTE), JKR through the Implementation of Online Learning Initiative

Nor Parzila binti Abdul Ghaffar

Retaining and Transferring Knowledge in Project Management Best Practices in JKR

Sr Dr Khairil Hizar bin Md Khuzaimah

Cultivating and Inculcating Organisational Learning Capabilities in Project Management through Connect and Collect Approaches

Zainon binti Haji Tohid

Creating an Online Validation System and Reporting for Pre-Approved Plans (PAP) eCOMS

Nor Hayati binti Yahya

Cultivating Knowledge Sharing Culture within the Mechanical Engineering Division, JKR

Nor Hasni binti Muhd Supian

Improving Procurement Best Practices through Sharing and Integrating Critical Knowledge in Tender Evaluation

Azenita binti Abdullah

Development of Effective Knowledge Sharing Techniques based on KM Principles

Murshaidi Hazlin bin Mohammad

Improving the Process of Acquiring, Producing and Integrating Knowledge through Strategic Management of Knowledge within Institute Sukan Negara.

Kanchana Chandran

Usage of Innovative Tools to Optimize Teaching Approaches within Institutions of Higher Education in Sunway University.