Course Delivery Options

In house 

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Description

Many activities need to be accomplished for achieving project or operational objectives. To undertake these activities successfully many requirements have to be met. They include seeking and providing funding required, monitoring of progress in achieving targets set, interacting with vendors and suppliers, communicating with clients and provision of resources required. This is the leadership challenge leaders face today 

These activities in turn depend on the support of other organizations, individuals as well as regulatory bodies that may impact or be impacted by the activities being undertaken. These organizations, groups or individuals are stakeholders whose needs have to be taken into consideration. This is where the use of organizational psychology is required.

The different stakeholders may have needs and expectations that differ and at times conflict with one another. Therefore it is important that all stakeholders are clearly identified and their needs and expectations managed to minimize negative impacts that may affect the activities undertaken to meet the project deliverables.

This Leadership Challenge and Organizational Psychology Training course is designed to increase awareness of the concept of stakeholder management and to train managers and executives on how to manage the expectations of and balance the conflicting needs of stakeholders.

It comprises a case study based approach with a high level of interaction and group based discussion geared towards developing an innate understanding of the intricacies associated with managing very diverse stakeholder expectations. It is a very practical, hands-on training program that has been designed with emphasis on interaction, participation and adult based learning.

This Leadership Challenge and Organizational Psychology Training Course usually be conducted in Kuala Lumpur, Malaysia

Skeletal Course Framework

• DayOne 

Introduction and Overview

Stakeholder Management in general

Definition of stakeholders and stakeholder management

Stages in stakeholder mapping

Stakeholder Grouping

Stakeholder Categorization

Stakeholder Attitude Assessment

Facilitator feedback on stakeholder mapping exercise

Stakeholder Engagement

Facilitator feedback on practice session based on case study

Question and answer and wrap up for day 1

• Day Two

Recap of previous day’s session

Key requirements for effective stakeholder engagement

Reactive and Proactive focus

Positive and Negative feedback techniques

Developing awareness of self using the TetraMap™ approach

Developing self and stakeholder awareness

Adapting to the needs of stakeholders

Taking positive action for engaging with stakeholders 

• Day Three

Recap of previous day’s session

Key requirements for dealing with difficult stakeholders

Overview of managing conflicts

Conflict resolution techniques

Types of conflicts at the workplace

The concept of negotiation

Effective Negotiation and influencing techniques 

• Day Four 

Stakeholder Engagement and Performance Improvement

Key requirements for trust and collaborative effort

Developing a culture of trust and collaboration

Elements of trust needed for collaboration

Competence

Reliability

Integrity

Communication

Self Trust – Cores of credibility

Integrity

Intent

Capability

Results

Programme Structure and Methodologies

• Competencies and Business Needs Addressed

Conflict resolution

Stakeholder Needs Focus Orientation

Interpersonal Skills

Communication

Leading and Developing Others

Negotiation 

• Topics covered

External stakeholder engagement

Stakeholder mapping

Stages in stakeholder management Stakeholder identification

Importance of stakeholder management

Definition of stakeholder management

Stakeholder analysis

Stakeholder engagement

Individual change management

• Presentation / Discussions

Participants shall be encouraged to share and discuss the following:

How may individual stakeholder engagement be enhanced

Why stakeholder management is difficult to undertake in practice

What approaches for stakeholder engagement is best suited for different situations and for different stakeholder preferences

• Templates for Stakeholder Management

Each participant shall be provided with the following stakeholder management templates:

Stakeholder Analysis Matrix

Stakeholder Register

Stakeholder Identification Chart

Stakeholder Communication Template

• Video clip presentations

Participants will be given the opportunity to view relevant video clips that demonstrate the application and usefulness of effective stakeholder engagement techniques

• Diagnostic Test   

Participants will be required to undertake the following diagnostic tests:

My Nature based on TetraMap™

Active listening skills

• Self-assessments

Participants will be assessed on their predispositions and preferences in dealing with stakeholders so that they are aware of the limitations they face and how they need to deal with these limitations when engaging with stakeholders.

• Role plays

A role play session involving representatives of different groups will be conducted during the class to illustrate important “do’s” and “don’t’s” when engaging with stakeholders.

Selected Past Clients