Knowledge Management Preview (21 July 2017)
I have been approached many times to explain the concept of “Knowledge Management” in the course of my work as a trainer and consultant. As a trainer I am inclined to just define it as indicated in the literature but in all honesty I do not believe that knowledge, which is a fluid mix of experience, insights, values, beliefs and contextualized information, can be managed. Hence the term knowledge management is a misnomer to begin with.
In reality, at a very practical level, “knowledge management” is really an attempt to acquire, organize and apply cumulative knowledge, either individually, as a team or an organization as a whole to achieve a desired purpose. Once that purpose is achieved, more knowledge is acquired, organized and applied to achieve a higher purpose. Diagrammatically, this may be shown as indicated below
For example, a start up company may set the goal of producing one thosand products per month initially as its purpose. It acquires and organizes knowledge on how to produce these products and applies this knowledge in terms of achieving the target set. Once that purpose is achieved, it sets a new purpose of increasing the sales of products produced and hence acquires and organizes knowledge around how to apply knowledge acquired on customer requirements to meet the sales target.
Almost all companies do this all the time. They may not call it “knowledge management” but they are managing their knowledge base as this a fundamental requirement to remain and excel in business. So why all the fuss now about “knowledge management?”
The reason is the level of knowledge management maturity that exists does not match the degree of increasing volatility, uncertainty, complexity and ambiguity that has been encroaching into the business environment. With the explosive technological breakthroughs aided by extremely high connectivity and unbelievable availability of information, we live in a different world. A world that thrives on chaos and uncertainty, rewards increasing complexity and encourages ambiguity.
There are three levels of maturity of knowledge management. The first level is called theoretical knowledge management, the second is called practical knowledge management and the third is purposeful knowledge management. Organizations have to develop an increasing level of knowledge management maturity in order to survive in an increasingly complex and uncertain business environment.
Want to know more about the concept of Knowledge Management, as detailed above? Then join us at our complimentary Certified Knowledge Manager preview on 21 July 2017. Details can be found below.
Time: 3.00 p.m. - 5.00 p.m.
Location: Unit 30-2, Menara Q Sentral, No. 2A, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50470,Kuala Lumpur, Malaysia
Light Refreshments will be provided
Dr Rumesh Kumar is a certified professional trainer, certified knowledge manager, certified project management professional, certified scrum trainer, and certified tetramap facilitator. He specializes in the areas of project management, knowledge management and organizational diagnostics.
In addition to being the Managing Director of the Sharma Management International, he is the Senior Denison Consulting Partner for Denison Consulting USA and the Regional Director for Kanzen Institute Asia Pacific.
Dr Rumesh is presently involved in undertaking post project reviews, and performance improvement in various projects, competency assessment and developing competency development programs as well as organizational culture profiling for senior managers in different organizations both in Malaysia and abroad.
Based on his extensive involvement in conducting management courses, Dr Rumesh undertook a series of post review sessions and was able to use the learning outcomes as learning points for sharing of real life management.
He has conducted training programs for many well-known and reputable organizations both in Malaysia as well as abroad. He has designed, developed as well as conducted training programs for well over 2,500 executives in numerous multinationals, government linked as well as business enterprises in the areas relating to managing people and business strategies both in Malaysia and abroad.
In addition to designing and conducting corporate level training, he also specializes in providing consulting services such as organizational diagnostic assessments, competency assessment, cultural and leadership profiling as well as continual productivity improvement.