Course Delivery Options
In house
Do contact us for a proposal for an in house session.
Description
Today’s business thrives on uncertainty and dealing with complex problems becomes a norm rather than an exception. To equip senior managers with the necessary skills to resolve problems they have to be trained to be problem solvers using strategic thinking techniques.
This training program has been designed to introduce participants to the concept of “creative” or unconventional thinking that is required to solve complex problems. It starts with the premise that everyone is a habitual, conventional thinker and then encourages the participants to expand the thinking horizon beyond conventional thinking through a series of games and activities.
It also covers key issues that need careful consideration before making decisions. Given that decision making is a skill that requires careful analytical skills, this topic will be covered extensively during the course of this two day program as well.
This training problem has been designed to inculcate problem solving and decision making techniques using very well structured approaches. The problem solving techniques shall be introduced through case studies designed to suit the organizational requirements. The decision making approach shall be discussed through interactive sessions on decision making undertaken with the participants. Such an approach is aimed to facilitate the application of key problem solving techniques in practice using problem-solving tools in a work based setting
Programme Content
The key aspects that shall be covered in the training program shall include:
- Introduction to problem solving at work
Meaning of a “problem”
Categorizing problems
Problem solving
Reactive and proactive approach to problem solving
- Affinity diagrams for applying problem solving techniques
What is an affinity diagram
When to use affinity diagrams
Creating affinity diagrams
Brainstorming
Using histograms
- Interrelationship diagrams to identify areas for problem solving
What is an interrelationship diagram
When to use interrelationship diagrams
Creating inter relationship diagrams
Cause and effect diagrams
Scatter diagrams
- Tree diagrams for Strategic thinking
What is a tree diagram
When to use tree diagrams
How to use tree diagrams
- Prioritization matrix developed for problem solving
What is a prioritization matrix
When to use prioritization matrix
How to use prioritization matrix
Criteria for prioritization chart
Pareto charts
- Matrix diagrams used for problem solving through Strategic thinking
What is a matrix diagram
When to use matrix diagrams
How to use matrix diagrams
Matrix diagram symbols
Expected Outcomes
From the proposed training program on problem solving through Strategic thinking, it is expected that the participants will be able to improve their problem solving skills in terms of being able to:
- Analyze situations effectively to detect the occurrence of problems
- Prioritize problems for resolution to ensure optimal use of resources
- Define problems clearly so that they may be resolved
- Recognize the implication of problems on other related issues
- Solve problems using the tools provided
- Make decisions to select the best approach to problem solving
- Identify key resources needed to solve problems
- Engage in effective “people based” problem solving
Target Audience
- Senior Managers, General Managers Department Heads, Functional Managers
- Anyone who is required to come up with novel solutions when faced with problems or who has to make decisions at an organizational level.
