Unplugging Tacit Knowledge

Aims to share best practices being adopted to capture, document and share tacit knowledge that is required from time to time

Knowledge Management Institute (KMI) HRDF SBL-Khas claimable Sharma Management International Sdn Bhd

2-DAY WORKSHOP | HRDF SBL CLAIMABLE

UNPLUGGING TACIT KNOWLEDGE

Overview
Knowledge resides in minds of employees. Only a small percentage of this knowledge is documented. The rest is undocumented and “hidden” from others. Such hidden, undocumented knowledge is called tacit knowledge. Employees learn from subject matter experts and experienced employees to resolve new problems they have not encountered before.

The program aims to share best practices being adopted to capture, document and share tacit knowledge that is required from time to time. The session will cover many examples of how such knowledge that is normally hidden becomes readily available to those that need it most. A series of role plays will be conducted so that participants internalize the fundamental requirements for insightful questioning and reflective listening required to unplug tacit knowledge.


 

Terminal Objective

Able to engage in insightful questioning and reflective listening to unplug tacit knowledge from subject matter experts. They will uncover insights required for the development of expertise needed to improve organizational performance

Key course outcomes

  • Define underlying basis for unplugging tacit knowledge;
  • Establish the right environment for interaction with people with experience and subject matter experts who possess the required tacit knowledge;
  • Recognize the relevance and benefits of selecting the right approach when interacting with subject matter experts, SME
  • Apply principles of insightful questioning and reflective listening during the interaction session; and
  • Summarize the “nuggets of wisdom” that have been uncovered during the interaction session.

UNPLUGGING TACIT KNOWLEDGE COURSE SYLLABUS & OUTLINE

Day 1

Time

Activity

 

9.00

Introduction and Overview

 

 

9.05

Pre-Test

 

9.15

Introduction to Tacit Knowledge Sharing  

 

 

10.00

Overview on insightful questioning and reflective listening

 

 

10.30

TEA BREAK

 

10.45

Identifying underlying basis for the interaction

  • Clarification of intended outcomes
  • Selection of appropriate themes for the interview

 

11.30

Developing key focus for discussion plan

Key considerations in developing the interviewee selection criteria

  • Meets intended outcome
  • Alignment with theme
  • Usefulness, appropriateness and suitability
 

13.00

LUNCH

 

14.00

Establishing the right environment for the session

  • Physical environment
  • Personal experiences
  • Emotional Intelligence
 

15.30

TEA BREAK

 

15.45

Benefits of asking the right questions

 

16.30

Structuring the questions before session

  • Ways to define questions to convey the right expectation to the interviewee
 

17.30

Question and answer and wrap up for day 1

 

FAQ & FURTHER INFORMATION

Proposed Overall Learning Framework

The 70:20:10 Model for Learning and Development has been found to be most effective within the training profession to describe the optimal sources of learning aimed at developing work based competencies. It holds that individuals obtain 70 percent of their knowledge from job-related experiences, 20 percent from interactions with others, and 10 percent from formal educational events.

Based on this model, we propose that the Fundamentals of Project Management course be structured along similar lines. It is proposed that it is undertaken in stages. These stages will include awareness stage, appreciation stage and application stage.

Approved Training Provider with HRDF (PSMB) KMI Authorized Training Partner NHRC Registered Consultant for SMEs Project Management Institute Registered Education Provider SCRUMStudy Authorised Training Partner VMEdu Authorised Training Partner

 

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