PROBLEM SOLVING & DECISION MAKING
Today’s business thrives on uncertainty and dealing with complex problems becomes a norm rather than an exception. To equip senior managers with the necessary skills to resolve problems they have to be trained to be problem solvers using strategic thinking techniques.
This training program has been designed to introduce participants to the concept of “creative” or unconventional thinking that is required to solve complex problems. It starts with the premise that everyone is a habitual, conventional thinker and then encourages the participants to expand the thinking horizon beyond conventional thinking through a series of games and activities.
It also covers key issues that need careful consideration before making decisions. Given that decision making is a skill that requires careful analytical skills, this topic will be covered extensively during the course of this two day program as well.
- To apply strategic thinking techniques in order to come up with new ideas and approaches in addressing problems and issues faced at work by senior managers
- To encourage creativity and innovation, and apply ideas by providing practical problem solving training by introducing creative thinking models and strategies to review existing perspective and considering alternative methods.
Key course outcomes
- Define the term problem solving and decision making
- Recognize the requirements for problem solving
- Identify key elements involved in “creative” thinking cycle
- List key mental blocks that inhibit problem solving
- Practice decision making through a series of exercises
- Develop basic skills in Decision Making
- Recognize importance of using Strategic thinking when resolving problems
- List key expectations associated with decision making
PROBLEM SOLVING & DECISION MAKING COURSE SYLLABUS & OUTLINE
- Meaning of a “problem”
- Categorizing problems
- Problem solving
- Reactive and proactive approach to problem solving
- What is an affinity diagram
- When to use affinity diagrams
- Creating affinity diagrams
- Using histograms
- What is an interrelationship diagram
- When to use interrelationship diagrams
- Creating inter relationship diagrams
- Cause and effect diagrams
- Scatter diagrams
- What is a tree diagram
- When to use tree diagrams
- How to use tree diagrams
- What is a prioritization matrix
- When to use prioritization matrix
- How to use prioritization matrix
- Criteria for prioritization chart
- Pareto charts
- What is a matrix diagram
- When to use matrix diagrams
- How to use matrix diagrams
- Matrix diagram symbols
- What is differential diagnostics
- When to use differential diagnostics
- Usefulness of differential diagnostics
- Example of problem solving using differential diagnostics
- Types of people based problems
- Profiling people elemental preference
- Mindset and attitudes
- Extending the circle of influence
- Stages in dealing with people problems
FAQ & FURTHER INFORMATION
The 70:20:10 Model for Learning and Development has been found to be most effective within the training profession to describe the optimal sources of learning aimed at developing work based competencies. It holds that individuals obtain 70 percent of their knowledge from job-related experiences, 20 percent from interactions with others, and 10 percent from formal educational events.
Based on this model, we propose that this course be structured along similar lines. It is proposed that it is undertaken in stages. These stages will include awareness stage, appreciation stage and application stage
- Pre and Post test
- Mind map
- Interrelationship diagram
- Mental blocks template
- Strategic thinking techniques template
- Affinity diagram
- Tree Diagrams
- Matrix diagram
- Case study - problem solving
The evaluation of the learning undertaken will be based on latest version of the Kirkpatrick model of learning evaluation known as the New World Kirkpatrick Model as indicated below:
Dr Rumesh Kumar is a certified professional trainer, certified knowledge manager, certified project management professional, certified scrum trainer, and certified tetramap facilitator. He specializes in the areas of project management, knowledge management and organizational diagnostics.
In addition to being the Managing Director of the Sharma Management International, he is the Senior Denison Consulting Partner for Denison Consulting USA and the Regional Director for Kanzen Institute Asia Pacific.
Dr Rumesh is presently involved in undertaking post project reviews, and performance improvement in various projects, competency assessment and developing competency development programs as well as organizational culture profiling for senior managers in different organizations both in Malaysia and abroad.
Based on his extensive involvement in conducting management courses, Dr Rumesh undertook a series of post review sessions and was able to use the learning outcomes as learning points for sharing of real life management.
He has conducted training programs for many well-known and reputable organizations both in Malaysia as well as abroad. He has designed, developed as well as conducted training programs for well over 2,500 executives in numerous multinationals, government linked as well as business enterprises in the areas relating to managing people and business strategies both in Malaysia and abroad.
In addition to designing and conducting corporate level training, he also specializes in providing consulting services such as organizational diagnostic assessments, competency assessment, cultural and leadership profiling as well as continual productivity improvement.