Problem Solving & Decision Making Training Course

To equip senior managers with the necessary skills to resolve problems they have to be trained to be problem solvers using strategic thinking techniques.

HRDF SBL-Khas claimable



Today’s business thrives on uncertainty and dealing with complex problems becomes a norm rather than an exception. To equip senior managers with the necessary skills to resolve problems they have to be trained to be problem solvers using strategic thinking techniques.

This training program has been designed to introduce participants to the concept of “creative” or unconventional thinking that is required to solve complex problems. It starts with the premise that everyone is a habitual, conventional thinker and then encourages the participants to expand the thinking horizon beyond conventional thinking through a series of games and activities.

It also covers key issues that need careful consideration before making decisions. Given that decision making is a skill that requires careful analytical skills, this topic will be covered extensively during the course of this two day program as well.

This Problem Solving & Decision Making Training Course usually will be conducted in Kuala Lumpur, Malaysia

Terminal Objective

  • To apply strategic thinking techniques in order to come up with new ideas and approaches in addressing problems and issues faced at work by senior managers
  • To encourage creativity and innovation, and apply ideas by providing practical problem solving training by introducing creative thinking models and strategies to review existing perspective and considering alternative methods.

Key course outcomes

  • Define the term problem solving and decision making
  • Recognize the requirements for problem solving
  • Identify key elements involved in “creative” thinking cycle
  • List key mental blocks that inhibit problem solving
  • Practice decision making through a series of exercises
  • Develop basic skills in Decision Making
  • Recognize importance of using Strategic thinking when resolving problems
  • List key expectations associated with decision making  


Introduction to Problem Solving at work
  1. Meaning of a “problem”
  2. Categorizing problems
  3. Problem solving
  4. Reactive and proactive approach to problem solving


Proposed Overall Learning Framework

The 70:20:10 Model for Learning and Development has been found to be most effective within the training profession to describe the optimal sources of learning aimed at developing work based competencies. It holds that individuals obtain 70 percent of their knowledge from job-related experiences, 20 percent from interactions with others, and 10 percent from formal educational events.

Based on this model, we propose that this course be structured along similar lines. It is proposed that it is undertaken in stages. These stages will include awareness stage, appreciation stage and application stage

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