Knowledge Management Essentials Training Course

Designed to increase awareness of the concept of knowledge management and to train managers and executives on how to set up a knowledge management framework and undertake initiatives needed to bring the results of such a framework to fruition.

Knowledge Management Institute (KMI) HRDF SBL-Khas claimable Sharma Management International Sdn Bhd



Many activities need to be accomplished for achieving organizational business objectives. To undertake these activities successfully managing knowledge of all stakeholders both inside and outside an organization is crucial. However managing knowledge has been a challenge as it involves dealing with issues that are difficult to comprehend. Consequently, it has not been given due emphasis that commensurate with its importance.

Knowledge Management is gaining center stage attention as Malaysia transforms itself from a resource based to knowledge based economy. Knowledge based economy has been defined as a knowledge driven economy in which the generation and exploitation of knowledge plays a predominant role in the creation of wealth.

To steer the economy along the path of knowledge, the need to develop a common framework of knowledge management within the context of a Malaysian culture and business ethics is necessary. In this respect, having more people conversant with the concept of knowledge management to a point where they can garner support in its implementation is a primary requirement for this aim to be realized.

This Knowledge Management Essentials Training Course usually be conducted in Kuala Lumpur, Malaysia

Terminal Objective

On completion of the program, the participants will have a deeper understanding of the concept behind knowledge management. They will be trained on the do’s and don’ts of successful Knowledge Management so that they will be in a better position to implement it in their workplace.

The participants will also be able to set up a preliminary knowledge management system with an appropriate KM infrastructure and relevant documentation.

Key course outcomes

  • Learn and apply a Knowledge Management Framework that includes identification and analysis processes needed for continued success of the company.
  • Learn & apply methods in establishing knowledge management e.g. benchmarking on the best practice.
  • Identify the knowledge needed to ensure sustainability.
  • Identify ways to maintain the available knowledge and successfully disseminate.
  • Identify how Knowledge Management can help in searching for new knowledge or expanding the current existing knowledge.
  • Learn and apply how knowledge experiences are being shared to other people.


Jabatan Kerja Raya Proton Inceif Northport mardi


Day 1: Overview of Knowledge Management

The session starts with an overview of knowledge management in an organization. This will provide a suitable backdrop of what to expect and how to avoid common pitfalls faced when companies try to implement knowledge management in their organizational settings.

The areas covered in this section will include:

  1. The definition of knowledge and knowledge management in an organizational setting;
  2. Knowledge modes;
  3. Knowledge processes;
  4. Knowledge intensive activities;
  5. Knowledge age roles and success factors;
  6. Knowledge Management Framework components; and
  7. KM start up techniques.


Proposed Overall Learning Framework

The 70:20:10 Model for Learning and Development has been found to be most effective within the training profession to describe the optimal sources of learning aimed at developing work based competencies. It holds that individuals obtain 70 percent of their knowledge from job-related experiences, 20 percent from interactions with others, and 10 percent from formal educational events.

Based on this model, we propose that the Fundamentals of Project Management course be structured along similar lines. It is proposed that it is undertaken in stages. These stages will include awareness stage, appreciation stage and application stage.

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