Sharma Training Program | Stakeholder Management

Course Delivery Options

In house and Public Program

Next public program session: 5-6 July 2017

    

Do contact us for a proposal for an in house session.

 

Overview

In any business enterprise, the key decisions made are often based on considerations pertaining to the stakeholders. This is because stakeholders in an organization can impact or be impacted by the overall business direction pursued as and when decisions are made.

To ensure that the interests of all stakeholders are met as far as possible, it would be necessary to categorize and manage stakeholders continually and systematically. Failing to do so would frustrate attempts to make changes deemed to be necessary for the success of the organization.

This course focuses on developing the necessary competencies of managers in stakeholder management. It provides a sound framework for undertaking stakeholder management through stakeholder needs assessment and provides participants with a structured approach towards addressing these needs. The course includes a thorough description on how to develop a stakeholder management plan.

 

Objectives

By the end of this module, the participants will be able to:


1. Define key components of stakeholder management.
2. Classify levels of stakeholders.
3. Recognize methods to influence stakeholders.
4. Conduct a comprehensive stakeholder needs assessment.
5. Develop a stakeholder needs assessment document.
6. Develop a comprehensive stakeholder communication matrix.
7. Develop an individual stakeholder management plan.
8. List the principles of stakeholder management.

 

Target Audience

Project Managers, Functional Managers and Executives who are involved directly or indirectly in managing stakeholders either in a supportive, managerial or operational capacity.

Project team members who deal with vendors and customers on a regular basis in meeting project objectives.

 

Course Schedule

Day 1

Time

Activity

9.00

Introduction and Overview

9.05

Pre Test

9.15

Overview on importance of stakeholders

10.30

TEA BREAK

10.45

Individual exercise: Conducting a stakeholder level classification 

12.15

Facilitator feedback on individual exercise classifying stakeholder levels

12:30

Stakeholder needs assessment

13.00

LUNCH

14.00

 Group based exercise : Conducting a stakeholder levels needs identification 

14.35

Facilitator feedback on group based exercise identifying stakeholder needs

14.45

Stakeholder needs assessment 

v  Influence 

v  Interest

15.00

Data collection and analysis for stakeholder needs assessment

15.20

Demonstration of data collection and analysis of stakeholder influence and interest by facilitator using pictorial template

15.30

TEA BREAK

15.45

Group based activity: Conducting a comprehensive stakeholder needs assessment

16.45

Facilitator feedback and sharing session on “gems” and “opportunities” in the group based presentations made

17.00

Summary and Q & A session

17.30

End of Day 1

Day 2

Time

Activity

9.00

Recap of previous session

9.15

Interactive lecture on “Communication matrix”

9.45

Demonstration on developing a communications matrix

10.30

TEA BREAK

11.15

Compilation of Stakeholder communication matrix based on stakeholder communication worksheet

12.00

Group based activity: Developing a communications matrix

12.45

Facilitator feedback on group based activity on communications matrix

13.00

LUNCH

14.00

Interactive lecture on “Stakeholder management ”

14.30

Individual exercise :Causes of poor stakeholder management  

14.45

Facilitator feedback on individual exercise

15.30

Balancing the needs and concerns of stakeholders

15.45

Group based activity: Developing an integrated stakeholder management plan

16.00

TEA BREAK

16.30

Facilitator feedback on group based activity relating to developing a stakeholder management plan

17.00

Summary and Q & A session

17.25

Post Test

17.30

End of Day 2

 

Partial Client List

Image result for tenaga nasional Image result for petronas dagangan Image result for singtel

Image result for jabatan perdana menteri

 

 

 

Course Delivery Options

In house and Public Program

Next public program session: 2 - 4 May 2017

Do contact us for a proposal for an in house session.

 

Description

Implementing Project Risk Management is an advanced course in project management. It aims to provide the participants with a deeper understanding of the importance of and techniques of implementing project risk management practices of any project prior to and during execution of projects.

This course aims to provide an avenue for participants to learn how to manage real project risks so that projects may be undertaken in a structured manner to enable them to be implemented effectively. It covers all key areas for projects to be completed successfully and participants attending the course will receive 21 PMI approved PDUs.

 

Course Objectives

  • Define fundamental approaches to project risk management;
  • Identify project risk characteristics and risk elements that have to be considered;
  • List categories and sources of risks;
  • Recognize the difference between known and unknown risks;
  • Plan for project risk management;
  • Develop a risk register and risk response plan;
  • Recognize the significance of assumptions in projects;
  • Undertake qualitative and quantitative risk analysis;
  • Evaluate risk probability and impacts;
  • Develop an appropriate project risk response;
  • Undertake monitoring and controlling of project risks.

 

Program Outline

Day 1

Time

Activity

9.00

Introduction and Overview

9.05

Pre Test for Implementing Project Risk Management

9.15

Introduction to Project Risk Management

9.45

Overview on the duality of project risks

10.30

TEA BREAK

10.45

Key steps in Project Risk Management

  • Risk Planning;
  • Risk Identification;
  • Risk Analysis;
  • Developing Risk Response; and
  • Monitoring and Controlling Project Risk.

13.00

LUNCH

14.00

Planning Project Risk Management

  • Risk Register;
  • Risk Breakdown Structure; and
  • Probability and Impact Matrix.

15.30

TEA BREAK

15.45

Applications Lab for the day based on planning for risks for the case study developed for the client

16.45

Overview of project management planning

17.00

Question and answer and wrap up for Day 1

 

Day 2

Time

Activity

9.00

Recap of previous day’s session

9.15

Risk Identification and Qualitative Risk Analysis

9.30

Risk Identification Tools

10.30

TEA BREAK

10.45

Differentiating Project Risks and Project’s Risk

11.30

Differentiating cause, events and impacts of risks

12.00

Determining Risk Probabilities and Risk Impacts

13.00

LUNCH

14.00

Performing Quantitative Risk Analysis

14.40

Decision trees

15.00

Expected Monetary Value Analysis

15.30

TEA BREAK

15.45

Applications Lab for the day based on case study developed for the client

17.00

Question and answer and wrap up

 

Day 3

Time

Activity

9.00

Recap of previous day’s session

9.15

Overview on Risk Response Planning and Risk Monitoring and Control

9.45

Residual and Secondary Risk Considerations

10.15

Mitigation and Contingency Risk Response Strategies

10.30

TEA BREAK

9.45

Types of Risk Response Strategies for Negative Risks

11.15

Types of Risk Response Strategies for Positive Risks

13.00

LUNCH

14.00

Differentiating monitoring and controlling project risks

14.30

Techniques for monitoring project risks

15.00

Techniques for controlling project risks

15.30

TEA BREAK

15.45

Applications Lab for the day based on case study developed for the client

16.45

Post Test

17.00

Question and answer and wrap up

 

 

Key Features

  • HRDF SBL Approved
  • Student Workbook, Process charts & other tools and materials provided
  • Participants earn 21 PDUs in attending the session
  • Conducted by a Certified Training Professional with vast experience

 

Selected Past Clients

 

 

Course Delivery Options

In house and Public Program

Next public program session: 21 - 22 November 2016.

Do contact us for a proposal for an in house session.

Course Description

In a world where knowledge is power, effective knowledge management is the ability to harness and use the power knowledge brings. However, organizations are complex systems made up of people, processes and procedures which complicates efforts to consolidate knowledge across an organization.

Effective knowledge management gives an organization the ability to organize, store and share vital information to ensure every part of the organization can benefit from its use. Knowledge management is crucial in improving an organization’s ability to solve problems, survive uncertainties, and to adapt and evolve to meet the ever changing business landscape. This will result in an increase in productivity and innovation whilst also reducing an organization’s expenditure.

We offer different levels of knowledge management courses that caters to the different levels of understanding of the concept of knowledge management within an organization.

 

 

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