Crisis management sets in whenever there is a crisis that involves stakeholders. This may include anything from a major customer compliant that is highly publicized, a delay in the politically connected project launch or even the disappearance of an airline. In any case, under such circumstances the relationship with stakeholders is at an all time low and the trust deficit gap has widened considerably. Managing the situation is crucial to the survival and reputation to the company. What is needed under these circumstances is crises management. Such a management approach is characterized by being reactive, very vulnerable to shifting perceptions and can lead to hostile reactions from affected stakeholders.
Most reference to leadership is made in the light of good leadership. What traits a good leader has, what behaviors the leader exhibits and how such a leader should adapt to different situations. Little is explored in the context of toxic leadership, which erodes humanity and brings destruction. This article explores what it is, why it prevalent and more importantly why it allowed to rear its ugly head.