Certified Knowledge Manager

From 23.04.2018 09:00 until 27.04.2018 17:30
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Course Delivery Options

In house and Public Program

Next public program session: 23 - 27 April 2018.

Do contact us for a proposal for an in house session.

 

Description

Certified Knowledge Manager

The Certified Knowledge Manager course is KM Institute's flagship course, delivered at up to 15 countries yearly, with many thousands certified since 2001. Delivered by internationally acclaimed speaker/instructor Douglas Weidner and other expert faculty, it is the top choice for Managers and Leaders of KM Initiatives, learge or small. It provides the necessary methods and techniques for success in the Knowledge Age

 

Who Should Attend

The CKM is deal for anyone tasked to improve or lead a KM initiative - anyone interested in gaining a solid grasp of common KM principles at an advanced level with actual "hands on" experience at performing KM.

There are no prerequisites and no technical background is required.
 

What is Knowledge Management?

I have been approached many times to explain the concept of “Knowledge Management” in the course of my work as a trainer and consultant. As a trainer I am inclined to just define it as indicated in the literature but in all honesty I do not believe that knowledge, which is a fluid mix of experience, insights, values, beliefs and contextualized information, can be managed. Hence the term knowledge management is a misnomer to begin with.

In reality, at a very practical level, “knowledge management” is really an attempt to acquire, organize and apply cumulative knowledge, either individually, as a team or an organization as a whole to achieve a desired purpose. Once that purpose is achieved, more knowledge is acquired, organized and applied to achieve a higher purpose. Diagrammatically, this may be shown as indicated below

 

 

For example, a start up company may set the goal of producing one thosand products per month initially as its purpose. It acquires and organizes knowledge on how to produce these products and applies this knowledge in terms of achieving the target set. Once that purpose is achieved, it sets a new purpose of increasing the sales of products produced and hence acquires and organizes knowledge around how to apply knowledge acquired on customer requirements to meet the sales target.

Almost all companies do this all the time. They may not call it “knowledge management” but they are managing their knowledge base as this a fundamental requirement to remain and excel in business. So why all the fuss now about “knowledge management?”

The reason is the level of knowledge management maturity that exists does not match the degree of increasing volatility, uncertainty, complexity and ambiguity that has been encroaching into the business environment. With the explosive technological breakthroughs aided by extremely high connectivity and unbelievable availability of information, we live in a different world. A world that thrives on chaos and uncertainty, rewards increasing complexity and encourages ambiguity.

There are three levels of maturity of knowledge management. The first level is called theoretical knowledge management, the second is called practical knowledge management and the third is purposeful knowledge management. Organizations have to develop an increasing level of knowledge management maturity in order to survive in an increasingly complex and uncertain business environment.

 

What projects are our latest graduates undertaking?

Hanifah binti Abdullah

Acquisition and Production of Critical Knowledge within the Electrical Engineering Department in JKR

Ir. Wan Abdul Rahman bin Wan Hassan

Improving Best Practices of Traffic Management at Work Zones through the Development of New Specifications and Guidelines

Ir. Fithry bin Mohd Amir

Adoption of Knowledge Management based on KM Principles and Techniques to Reduce Completion Time of Projects in JKR

Aida Nuraini binti Abd Jalil

Improving Accrual Accounting System through Enhancement of Mobile Asset Data Integrity

Nur Amalina binti Mat

Improving Effectiveness of Training Delivery in Centre of Excellence for Engineering and Technology (CREaTE), JKR through the Implementation of Online Learning Initiative

Nor Parzila binti Abdul Ghaffar

Retaining and Transferring Knowledge in Project Management Best Practices in JKR

Sr Dr Khairil Hizar bin Md Khuzaimah

Cultivating and Inculcating Organisational Learning Capabilities in Project Management through Connect and Collect Approaches

Zainon binti Haji Tohid

Creating an Online Validation System and Reporting for Pre-Approved Plans (PAP) eCOMS

Nor Hayati binti Yahya

Cultivating Knowledge Sharing Culture within the Mechanical Engineering Division, JKR

Nor Hasni binti Muhd Supian

Improving Procurement Best Practices through Sharing and Integrating Critical Knowledge in Tender Evaluation

Aznieta binti Abdullah

Development of Effective Knowledge Sharing Techniques based on KM Principles

Murshaidi Hazlin bin Mohammad

Improving the Process of Acquiring, Producing and Integrating Knowledge through Strategic Management of Knowledge within Institute Sukan Negara.

Kanchana Chandran

Usage of Innovative Tools to Optimize Teaching Approaches within Institutions of Higher Education in Sunway University.

 

Who Should Attend?

The CKM is deal for anyone tasked to improve or lead a KM initiative - anyone interested in gaining a solid grasp of common KM principles at an advanced level with actual "hands on" experience at performing KM.

There are no prerequisites and no technical background is required.

 

Selected Past Clients

 

Contact Address

Sharma Management International

16-4, Subang Business Center

Jalan USJ 9/5T

47500, Selangor Darul Ehsan

Phone: +603.5612.6230

Fax: +603.5612.6230

Email: contact@sharma.com.my

About Sharma Management International

Sharma Management International is a bottom line performance focused solutions provider. We offer professional certification courses, conduct organizational level diagnostics, undertake customized training programs and provide consulting services on issues that affect bottom line performance..