Stakeholder Management

From 25.09.2017 09:00 until 26.09.2017 17:30

Course Delivery Options

In house and Public Program

Next public program session: 25-26 September 2017

    

Do contact us for a proposal for an in house session.

 

Overview

In any business enterprise, the key decisions made are often based on considerations pertaining to the stakeholders. This is because stakeholders in an organization can impact or be impacted by the overall business direction pursued as and when decisions are made.

To ensure that the interests of all stakeholders are met as far as possible, it would be necessary to categorize and manage stakeholders continually and systematically. Failing to do so would frustrate attempts to make changes deemed to be necessary for the success of the organization.

This course focuses on developing the necessary competencies of managers in stakeholder management. It provides a sound framework for undertaking stakeholder management through stakeholder needs assessment and provides participants with a structured approach towards addressing these needs. The course includes a thorough description on how to develop a stakeholder management plan.

 

Objectives

By the end of this module, the participants will be able to:


1. Define key components of stakeholder management.
2. Classify levels of stakeholders.
3. Recognize methods to influence stakeholders.
4. Conduct a comprehensive stakeholder needs assessment.
5. Develop a stakeholder needs assessment document.
6. Develop a comprehensive stakeholder communication matrix.
7. Develop an individual stakeholder management plan.
8. List the principles of stakeholder management.

 

Target Audience

Project Managers, Functional Managers and Executives who are involved directly or indirectly in managing stakeholders either in a supportive, managerial or operational capacity.

Project team members who deal with vendors and customers on a regular basis in meeting project objectives.

 

Course Schedule

Day 1

Time

Activity

9.00

Introduction and Overview

9.05

Pre Test

9.15

Overview on importance of stakeholders

10.30

TEA BREAK

10.45

Individual exercise: Conducting a stakeholder level classification 

12.15

Facilitator feedback on individual exercise classifying stakeholder levels

12:30

Stakeholder needs assessment

13.00

LUNCH

14.00

 Group based exercise : Conducting a stakeholder levels needs identification 

14.35

Facilitator feedback on group based exercise identifying stakeholder needs

14.45

Stakeholder needs assessment 

v  Influence 

v  Interest

15.00

Data collection and analysis for stakeholder needs assessment

15.20

Demonstration of data collection and analysis of stakeholder influence and interest by facilitator using pictorial template

15.30

TEA BREAK

15.45

Group based activity: Conducting a comprehensive stakeholder needs assessment

16.45

Facilitator feedback and sharing session on “gems” and “opportunities” in the group based presentations made

17.00

Summary and Q & A session

17.30

End of Day 1

Day 2

Time

Activity

9.00

Recap of previous session

9.15

Interactive lecture on “Communication matrix”

9.45

Demonstration on developing a communications matrix

10.30

TEA BREAK

11.15

Compilation of Stakeholder communication matrix based on stakeholder communication worksheet

12.00

Group based activity: Developing a communications matrix

12.45

Facilitator feedback on group based activity on communications matrix

13.00

LUNCH

14.00

Interactive lecture on “Stakeholder management ”

14.30

Individual exercise :Causes of poor stakeholder management  

14.45

Facilitator feedback on individual exercise

15.30

Balancing the needs and concerns of stakeholders

15.45

Group based activity: Developing an integrated stakeholder management plan

16.00

TEA BREAK

16.30

Facilitator feedback on group based activity relating to developing a stakeholder management plan

17.00

Summary and Q & A session

17.25

Post Test

17.30

End of Day 2

 

Partial Client List

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Contact Address

Sharma Management International

16-4, Subang Business Center

Jalan USJ 9/5T

47500, Selangor Darul Ehsan

Phone: +603.5612.6230

Fax: +603.5612.6230

Email: contact@sharma.com.my

About Sharma Management International

Sharma Management International is a bottom line performance focused solutions provider. We offer professional certification courses, conduct organizational level diagnostics, undertake customized training programs and provide consulting services on issues that affect bottom line performance..